Shipping policy

Shipping Policy

Thank you for shopping with Serenity by Me.

We are committed to getting your order to you as quickly and safely as possible.

Processing Time

Orders are typically processed within 3–5 business days (excluding weekends and holidays). During high-volume periods, processing times may be slightly extended.

Shipping Time

Once your order has shipped, delivery times may vary depending on your location and selected shipping method. Tracking information will be provided once your order has been fulfilled.

Order Tracking

Customers will receive a tracking number via email once their order has been shipped.

Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout. Serenity by Me is not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Delayed Packages

Once a package has been handed over to the shipping carrier, we are not responsible for shipping delays, lost, or stolen packages. If your package is marked delivered but cannot be located, please contact the shipping carrier directly.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery at hello@serenitybyme.com with photos of the damaged item and packaging.

Questions

For any shipping-related questions, please contact us at [your email address].